Technical Support
Beyond Bug Fixes: We Keep Your Product Running Smoothly
At Luminotech, technical support is proactive, not reactive. We ensure your product stays fast, secure, and stable even as you scale. With 24/7 monitoring, fast response times, and issue prevention, we help protect your user experience and your reputation.
What We Do
- 24/7 system monitoring and incident response
- SLA-based support with guaranteed response times
- Level 1 & Level 2 user issue handling
- Performance tuning and uptime management
- Error logging, diagnostics, and resolution
- Security updates and preventive maintenance
- Post-launch support and feature improvements
Why It Matters
Users expect speed, stability, and quick resolutions. Downtime and delays hurt both your reputation and revenue. That’s why our support is proactive. We help you:
- Maintain 99.9%+ uptime for critical systems
- Reduce churn by 10–15% through fast issue resolution
- Reach 95%+ customer satisfaction with consistent support
Who It’s For
- Products that have recently launched and need stabilization
- Scaling apps with growing user bases
- Businesses that need a trusted team to handle day-to-day technical health
All Services
- Technical Support
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Why Us
Why Support Should Start Before Things Break
Stability, speed, and user trust, we make sure your product delivers all three, 24/7.
01
Proactive Monitoring
We track performance and issues in real time to prevent outages before users notice them.
02
Fast, SLA-Based Response
Our support team is on-call with guaranteed response times, so problems are solved fast.
03
Ongoing Optimization
From load tuning to security patches, we keep your product running smooth, safe, and fast.
04
Real User Support
We handle L1/L2 issues directly, helping your users, protecting your brand, and freeing your team.
Let’s Keep Your Product Running at Its Best
We’re here when things go wrong and before they do. Count on Luminotech for performance, reliability, and peace of mind.